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3(4 reviews)50% of customers recommend this property

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11 E Gilman Apt 1submitted by Brian P. - |Recommended: No30 Year old A C Unit and Terrible heating throughout. Bad and generally unhelpful maintenance. No regulation of parking in the rear. Drying machine that didn't dry our clothes in a 90 minutes drying cycle.
Let down by an apartment with great potential.submitted by Tyler B. - |Recommended: NoThis apartment has a great location, view and size, but several other aspects left much to be desired... PARKING Multiple times throughout our lease, the parking lot would fill up with other residents friends who do not have a parking pass. It seemed that there was no enforcement since the posted number for the towing company was disconnected. It really sucks coming home from work in the winter to a full lot when you pay full price for a spot. APPLIANCES Several of our appliances had ongoing issues and remained a problem even after maintenance fixed them. The 30 year old AC unit in the wall doesn't seem to cool the room, but instead builds up a sheet of ice on the filter. The clothes dryer takes about 80-90 minutes to fully dry one load of laundry. We were told this is an issue with the duct work through the building, but nothing can be done. MAINTENANCE The biggest problem we had with Steve Brown was dealing with the maintenance staff. When we opened a work order, it seemed their only concern was closing the ticket, rather than actually fixing the issue. For example, when my room flooded, their solution was to plug in an industrial fan and dehumidifier. They left without a word, the ticket was closed and I was forgotten. My room flooded twice more after that. This was an extreme case but every time they were in the apartment to do a fix, this was the attitude. I should note that my rent was reimbursed for that month, which was the only positive moment of that whole situation . Another instance is when we had a work order to fix our AC unit last August. They checked it out and just told us not to use it, closed the ticket. I called the office to see if anything could be done and they re-opened the work order. About 2 weeks went by and maintenance came in with no notice of entry. Nobody was home, besides my dog, who got out and ran away later returned home safely . Had we known about them entering that day, the dog would have been left in his kennel. There absolutely needs to be a policy requiring a 24 hour notice before any entry for this reason. I had high hopes moving into this apartment, but I quickly found out that I was just another rent check to Steve Brown. Now that I've spent a year living this nightmare, I can say without a doubt that I will never be renting with them again.
Clean, cozy, comfortable, welcoming, good location, friendly staffsubmitted by Rachel B. - |Recommended: YesComfortable space that has very friendly staff who are available to help at all hours. The space came clean and cozy. Lots of great character and a nice building to live in.
Beautiful location and reasonable price for a downtown apartment.submitted by Paulina G. - |Recommended: YesThe apartments might be old but the location is hard to beat.

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